Data deletion & retention

If you need to delete some of the data, it's easy to do via your account. For deleting data through API, please refer to API documentation.

Deleting posts and images

To delete posts, got to Editor and open posts list. Locate the post and click trash icon next to it. For images, click on the image field when editing post to select an image and navigate the icon in opened modal - click trash icon on image to remove it.

Deleting site

To delete site, go to Admin and click Delete site button. Please note that this action is irreversible and all data will be deleted. If you are the single user of the site this will delete the site forever. If you are the current biller, and do not assign another biller, the site will lose some of it's features. If you want to transfer site to someone else, invite them to your site in Admin section.

Deleting account

To delete your account, go to Admin and click Delete account button. Please note that this action is irreversible and all data will be deleted. If you want to transfer site to someone else, invite them to your site in Admin section.

Data retention

We reserve the right to retain some of the data for a period of time. This is done to prevent abuse of our system and to comply with legal requirements. In addition we have some monitoring systems in place that will detect unused accounts and sites and mark them for deletion. If you want to keep your data, please make sure you use it regularly. When you decide to delete some of the data, it might not be removed from your account immediately. Here's a list of approximate timing for each type of data:

• Images and static resources: image source is removed immediately, however the cache on CDN will be removed from couple hours to couple days (note that reindex might speed this up; additionally, you will need to request deletion of data in search engines separately)
• Posts: if you removed post directly, it will be removed from your account immediately, however it might still be cached on CDN and search engines. If you deleted site or account, it will be removed within 7 days.
• Site: a site will be marked for deletion as soon as you submit request, but we will only process it within next 7 days. All posts, images and configuration related to the site will be removed from our system without a way to restore it.
• Account: your account data will be marked for deletion as soon as you submit request. We will retain your email address for records, however everything else will be purged from system within the next 7 days. Sites will be marked for deletion if they don't have at least one user left.